Dear Mrs Tamar,

I transcribed your very conent based interview; as I said I still have few questions; please, can you just say few more words on these questions?  

1.)Which are the main documents that inform personnel about how to behave with service users and describe service standards?

2.)What are the complaints procedures that can be used by service users (children parents, community members) if they want to make a complaint about competencies of the workforce or quality of services? 

3.)Is there an ethical commission that monitors and evaluates the work of the SSW when a complaint is issued? How do you evaluate the quality of the work done in your service/organisation?

4.)Multi-professional working: Where this kind of work exists, does it involve staff, and perhaps volunteers, working across sectoral and professional boundaries? Does it involve staff from health as well as social service and education sectors? Are police or judiciary involved? Are the different approaches, models and perspectives of these different professional groups recognised and included? (or does one model, e.g. medical model, predominate?)

- can you give examples of multi-professional work?

5.)Barriers and fears: what are the main motivational barriers or fears that might be holding staff and managers back from carrying out this kind of work, getting out into the community and engaging with vulnerable or marginalised groups, community leaders or representatives, and working across boundaries with other professionals?

Thank you so much,

With best regards again (I saw your photo, now I remember that we met and talked at the conference!)

Darja

Vabljeni na 7.kongres socialnega dela HUMANIZEM IN ETIKA V SOCIALNEM DELU, 16-17-18 Oktober 2019, Moravske toplice/ Kindly invited to the Kongress of Social Work Humanism and Ethics in Social Work

https://www.fsd.uni-lj.si/raziskovalno_in_razvojno_delo/kongres/uvodnik/